Frequently Asked Questions
Your frequently asked questions are listed below. If you can't find the answer here, don't hesitate to get in touch at firstname.lastname@example.org
How should I store my Anti 75 products?
We recommend keeping your products in a cool, dry place away from direct light and in the case of alcohol based products such as hand sanitiser, away from sources of ignition. This is to ensure the formula performs at its best and for safety.
Is the product scientifically proven as antiviral protection?
Our product has been formulated as a biocide grade sanitiser, which has been subjected to recognised industry protocols and performance testing. Anti 75 has been tested successfully to British Standards EN1276 (antiviral), EN1650 (antifungal) and EN14476 (antiviral).
What is the difference between antiviral and antibacterial?
You need between 60 and 90% alcohol to ensure you have effective protection from the spread of virus. Our product contains 75% (hence the name) plant based alcohol which gives absolute protection to you and your loved ones from the spread of a virus.
Antibacterial as directed or effective against bacteria whereas Antiviral is effective, or directed against viruses.
What is plant based alcohol?
Plant based alcohol (ethyl alcohol) is a naturally derived plant based ingredient used in Anti75 and is sourced from many different starches including wheat, grain, sugar cane and corn.
Where can I find a list of ingredients?
We’ve listed all the ingredients in each product on the relevant product pages of this website, as well as on each individual pack.
Does Anti 75 products contain any allergens?
We rigorously test all our products to make sure they’re safe for human use, but any ingredient has the potential to irritate sensitive skin. If you experience an adverse reaction, stop using the product and consult your medical practitioner if necessary.
Are Anti 75 products safe to use in pregnancy?
All our products use natural essential oils. The levels we use are deemed ‘non-harmful’ and shouldn’t cause any problems in a healthy pregnancy. However, some essential oils are recommended to be cautious of when pregnant, so we’d suggest checking with your doctor, midwife or pharmacist.
What if I have an adverse reaction to a Anti 75 product?
In the first instance, we’d recommend you discontinue use and consult your medical practitioner if necessary. Please do get in touch to let us know the details of your reaction, and we’ll arrange a refund or exchange.
Which ingredients do you avoid?
We don’t use petrochemicals, sulphates, artificial colours, artificial fragrances, parabens, microbeads, microplastics, silicones, propylene glycol or phthalates in our products.
What sustainability practices and credentials does Anti 75 have?
We’ve invested in sustainable practices from day one, selecting partners and suppliers whose principles chime with ours, and thinking carefully about our ingredients, manufacturing processes and packaging.
As well as getting our sanitiser formula right it was equally important to us to consider the environment as we move towards ‘free-from’ and ‘plant-based’ products. We put in the time and miles to bring ingredients and packaging to Anti 75 that we could proudly stand behind.
We give a damn so we chose sugar cane packs, alcohol from plants not fossil fuels and all natural essential oils.
Are Anti 75 products suitable for vegans?
Yes, all our products are vegan-friendly. We’re currently working towards certification.
Are any Anti 75 products tested on animals?
No, and that goes for all our ingredients too.
Is Anti 75 packaging recyclable?
All our packaging components are fully recyclable, with our tubes being made from Brazilian sugar cane, which contributes to reducing the greenhouse gas emission and is 100% recyclable. Certified by I’m green™.
How should I dispose of my Anti 75 products?
We recommend separating the tube from the cap and disposing off according to your local authority guidelines, to ensure responsible recycling always.
Does Anti 75 offer refills?
Not yet, but watch this space.
ORDERS & SHIPPING
What are Anti 75’s delivery charges, and when can I expect to receive my order?
Anti 75 processes and packages orders seven days a week, although delivery times are based on working days i.e. Monday-Friday (excluding bank holidays). You can check the status of your order via the link provided in your order confirmation email.
Next Day UK delivery: all orders below £10 are subject to a £4.90 delivery charge. There is no charge for orders above £10.
UK offshore delivery (estimated 2 day service): all orders are subject to full delivery charge as follows:
Isle of Wight 2 day delivery: £10.40
Scottish Highlands 2 day delivery: £11.45
Channel Isles/Scilly Isles/Scottish Isles/Isle of Man: £14.55
Delivery outside the UK Mainland and International Delivery: please email us for delivery rates email@example.com
Disclaimer: We cannot take responsibility for delays in delivery outside of our control including industrial action or severe weather conditions and subsequent disruption to the service. We endeavour to make our customers aware should a situation arise and to know when to expect delays.
Which payment methods does Anti 75 accept?
We accept payment via Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay and Shopify Pay.
Are my card details secure?
The Anti 75 website is compliant with the revised Payment Services Directive including the use of 3D Secure – an additional security layer for online debit card transactions.
When will I be charged?
We charge your card when you confirm your purchase during the checkout process.
Is VAT included in the price of my purchase?
All prices on the Anti 75 site are in British Pounds and are inclusive of VAT.
Can I return or exchange an item purchased online?
We hope you’re happy with our products, but if you’d like to return or exchange something purchased from our website, please return the product(s) within 14 working days of delivery.
Please follow the instructions enclosed with your delivery and post the product(s) to: Anti 75, PO Box 12914, Colchester CO1 9UW
We recommend you return the product(s) via insured, trackable delivery. You are responsible for the delivery as well as postal charges.
We will reimburse the purchase price of the returned product(s) within 14 working days, from the day we receive them.
Please note, products that have been purchased from other online stores or through retail stockists, you will need to arrange return directly with them.
All products must be returned unopened and in their original saleable condition to be eligible for exchange or refund.
What should I do if my order has been damaged in transit?
We take great care in packaging your Anti 75 purchases. However, if an item has been damaged on its way to you, we’ll make sure you get a full refund or exchange. Please email us at firstname.lastname@example.org with your order details.
Can my order be sent as a gift?
During the check-out process you can include a gift message and nominate a shipping address that is different to your billing address. We don’t currently offer a gift-wrapping service.
With my details, can Anti 75 purchase on my behalf?
To comply with payment card industry security compliance, Anti 75 is unable to take debit or credit card orders over the phone.
What will I receive if I subscribe to the Anti 75 newsletter?
We’ll send you Anti 75 stories and inspiration, information about our products, and offers from time to time.
Do I need an account with Anti 75 to place an order?
No, you can make a purchase as a guest.
How do I enhance my security when I shop online?
We take ensuring the security of your personal data very seriously. However, as a general rule for all online shopping, we recommend these extra measures:
- Ensure your internet browser is up to date.
- Choose unique passwords, keep them private, and change them frequently.
- Invest in decent anti-virus software, and keep it updated.
PRESS & STOCKISTS
Where should I direct my press enquiries?
Please email us at email@example.com
Who should I contact regarding becoming a stockist?
Please contact us at firstname.lastname@example.org
We really appreciate your time and feedback, good or bad, so please get in touch at any time with any matter small or large.
Email us at email@example.com, or write to us at Anti 75, PO Box 12914, Colchester CO1 9UW.